Privacy Policy

1. Information We Collect

When you request an appointment, call us, or fill out a form on our website, we may collect the following information:

• Your name;
• Your phone number and email address;
• Your service address, city, and ZIP code (and gate code, if provided);
• Details about your appliance and the issue you are experiencing;
• Your preferred appointment date and time;
• Payment information when you pay for a service (processed securely by our payment provider).

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and complete your appliance repair or service appointment;
• Contact you about your request by phone, text message, or email;
• Send appointment confirmations, reminders, and service updates;
• Process payments and provide invoices or receipts;
• Improve our website, services, and customer support;
• Comply with legal obligations.

3. Text Messages & Calls

By providing your phone number, you consent to receive calls and text messages from us regarding your service request, appointment scheduling, and related updates. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or ask us to stop contacting you by calling us.

4. How We Share Your Information

We do not sell your personal information. We only share it with trusted service providers who help us operate our business, such as:

• Scheduling and record-keeping tools we use to manage appointments;
• Our secure payment processor, which handles credit card transactions;
• Communication providers that help us send emails and text messages.

These providers are only permitted to use your information to perform services on our behalf. We may also disclose information if required by law or to protect our legal rights.

5. Cookies

Our website uses cookies and similar technologies to make your experience more convenient, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of the website may not function properly without them.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices

You may request that we update, correct, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, please contact us using the details below.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: